Poor Return Service

I went into Decofurn Boksburg on the 17th of March 2025. I was assisted and proceeded to purchase R37,648.00 worth of office furniture. Apart of this order included 15 SOHO 120cm desks- light oak. I was told that there is no stock of the furniture and promised that stock would arrive in store on the 24th of March 2025, and delivery will be made either that same day or the Tuesday, 25th of March 2025.

Throughout the week I did follow-up regularly to confirm the delivery on the 24th of March, and every time I called, I was assured that it would be done. Monday the 24th of March when I called to confirm delivery and check if I could collect the stock myself, I was told that the stock would only be arriving on Wednesday the 26th of March 2025.

I was in urgent need of the furniture, and I staff starting to work in the office the Tuesday, so this was not going to work. I asked that an alternative arrangement be made in the interim until the arrival of the desks I had ordered and paid for in full. I was called back and offered the Omega 120cm Desk - Beech/white until the original desks would arrive and be set up. I opted for that option.

I called in this morning (27th March 2025) and was put through various departments, only to be told that this cannot be done, but this was not the arrangement that had been made prior. This is extremely infuriating as all of our furniture is always purchased from Decofurn and we have never had such an issue up until now.

I was told that the branch manager would call, and we could come up with an arrangement . However, I waited all day for a call, and no one called to make any arrangements.