Poor quality of sleeper couch bought from Decofurn

Decofurn Amorosa I bought the sleeper couch on Saturday 28th February 2025 afternoon. I only managed to assemble it later Sunday afternoon. I realized the poor quality of the sleeper coach after assembling it to test it out. I told myself I will return it the following weekend because of my work commitment. I returned the poor quality sleeper couch on the morning of Sunday the 8 March 2026 at around 10am. I explained to the manager, Mr Dion...., the manager on duty, that I could not return the couch within 7 days as I was working and the only chance I had was today. He told me he can't exchange the couch because 7 days has passed and now the couch kicks the warranty process.

Poor quality of the couch: 1. The sponges are not aligned as per what I saw on the display when I decided to buy it. 2. The one side of the back rest support part of the couch is not as sturdy as the other side.

What was disappointing about what I expected when I explained the issue the Mr Dion was that he seemed not to be interested on my explanation but emphasizes the 7 day policy

I have submitted the email the same day to inform Decofurn about the couch. What an experience, I will never buy anything from these guys again after this poor after sales experience.

I had to wait another 30min as the manager lost my invoice. He did not know where he put it.

On the 10th March, I called Decofurn, to enquire about the couch, they said someone will call me. I am still waiting