Poor quality and communication

Purchased a bug infested headboard. After spraying a repellent, numerous bugs crawled out from the inside of the headboard. I've never seen those bugs in my home ever! Despite sending a video and ***, I'm still awaiting a response with a product I paid for chilling in my garage because I can't bring it inside. I can't spend that amount and not even enjoy the product for 6 months?! Where the hell was it being kept?? Deeply disgusted and disappointed with the product quality and the branch's lack of communication.