Poor, disrespectful and discriminatory customer service in the era.

Terrible service from Darren the so call store manager after a good service from the sale person Alex. My sister and my wife went to buy furniture for my months old baby and the so what they love and price was R1000 but when they get to the tills the product scanned R1200, Darren was called to override the price to the price that was on display. Darren made my sister and my wife carrying an four months old baby to wait for two hours, he later came back and said, I cannot change the price. I'm in retail as well and this is disrespectful, Darren was supposed to have honored the price and change it to make the customer happy as it is his key duty. When my wife phoned me and tell me what is happening, I phoned heard office ***) and I spoke to a lady by the name of Nah. I explained the story to her and asked her to give me the reginal managers contact details but, she transferred my call to the same Darren. I asked Darren why is he not helping my wife so she can go home, his answer was I'm sorry I cannot change the price and if your wife wants to go without buying she can go. I have never been disrespected like this and I still don't believe that during this pandemic there are still companies like Decofurn which doesn't care about sales and customers. I wouldn't recommend anyone anyone to buy anything from this company, if one get treated like someone who came to ask for handout what about their after service? This is false advertising and if this is how Decofurn attracts customers and they get away with it, it makes me wander how they treat their own staff?

Later the regional manager Johan phoned my sister after two hours and said, the price cannot be changed and we are sorry. I cannot say much about what Johan said because it tell me that this is the culture of Decofurn, it really disappoint to see a big company like Decofurn not taking customer service seriously or maybe they make enough turnover.

I hope to hear from one of the senior managers who takes Decofurn and its customers seriously. Desmond ***