Poor Decofurn Furniture Service !!

I purchased a floor lamp from Decofurn on the 17 September 2019 which turned out to be faulty, so I had to return it. Firstly, I struggled to log a return because their system hadnt updated my order details.This was on the 1st October 2019. I sent them numerous emails and then evenutaully, the lamp was collected from me on Thursday 17 October 2019. I have been calling to check when I will be refunded and they keep telling me that they will call me back as soon as they get the lamp back into their possession. Today is the 31st October 2019. So their returns have a turnaround time of over a month? Their service is terrible. I am never ordering anything from them again. I just want my money back.