Poor customer service in Port Elizabeth issue almost 2, 5 months old

Extremely bad customer service from PE branch and HQ Cape Town. Don’t care attitude even when you enter the PE shop and feedback regarding complaint. I had a problem with a 2 seater Recliner couch that are peeling and seats unstable. Response to settle 60% credit after I have spent almost R30000 at PE decorun. My first email dated 1st April 2019 till today no formal commitment to replace faulty seater. Issue now nearly 2 months.