Poor customer service from Decofurn Furniture

I placed my order 351755 in April 2020. I have only received half the order. I was told last week 16 June on Messenger that the balance of my order has been dispatched. In the meantime I have been trying to get hold of Decofurn, my Messenger messages gets read, but not rep**** to. When I eventually get hold of a operator on the Decofurn telephone number, they need to go chat to their supervisor, puts me on hold for how long and then my calls get cut off. No reply on email. I need to know what courier is used and what my waybill number is, because surely it can't take 2 weeks to arrive in Uitenhage from Cape Town