Poor and pathetic service.

The services that I received from the Silver Lakes branch was absolutely pathetic. The day I took out my Lay-bye agreement I specifically asked the sales personnel whether they had stock available, where she assured us that stock was available, we asked her whether we can pay it of quicker than the six months period to which she agreed. On the 30th of July I phoned to confirm that the last payment has been made and that I want to arrange for collection over the weekend, there was no answer from the storeroom and the operator said that they would get back to me, which they didn't. Saturday I phoned again and still no response from them as to whether I can come for collection. Sunday, I phoned again and I couldn't get through to their branch so I was diverted to their call centre, once again the operator said she would get back to me, which she did not. I eventually our of pure frustration with the situation, drove there to find out what the hell was going on. I got there and low and behold, no person in that branch is willing to take responsibility for the poor and pathetic service I have been receiving. The manager assured me that a couch will be sent to their branch from another branch, it is now Monday afternoon and I STILL HAVE NOT HEARD ANYTHING FROM THEM. I mean really, how is a person suppose to satisfied with such pathetic service.