Pathetic service from Decofurn

The worst service I ever received in all the places I dealt with while renovating my home. An item was paid for on the 29 March 2019 at the centurion branch. We were told that it should take 2 weeks to arrive. We are now on the brink of 2 months later. No communication on why or when it will arrive.

The phone no's provided goes to the pre recorded message..."the no. you have dialled....". On the 13th May 2019 I phoned the call centre and a lady promised to get the store manager to call before the end of business. I dont think these guys sleep because its over a week later and i'm still waiting for the end of business call.

Your service is pathetic. You don't want to give the display item either as this will cause their display area to be empty. Who give a rats ass about your display when you dont order enough stock to supply your customers.

So while you guys are collecting interest on all the orders that you dont fulfill, we sit here being neglected with everyone promising to make sure someone calls to resolve the issue. You don't have reference no's for your complaints so you dont have customer satisfaction stats either? Is anyone looking at these emails from Decofurn or is it only the customer coming here to complain, hoping to get heard?

I have now asked for a refund with interest because you have been earning interest on my money while i did not receive the item. How about that for an apology from your side decofurn? Make it right!!!! and you can throw in something of value (a voucher for R500 and above) for the inconvenience you have caused.

I will never purchase from any of your stores again.