Pathetic Service from Decofurn

A very poor and pathetic furniture company. I bought a recliner set for over R12K but the stitching started to open up just after 3 months. They took very long to repair and they even lost the back rests. I had to pick up the back rests myself from the store in boksburg. After a few months, more stitching from the other sets came loose and even the sofas started to tear at the stitches. The springs even started to show and the seats were uncomfortable. I complained many times via emails as the phone service is terrible and when you get through they tell you to send an email through the enquiry service. They took so long to respond and even gave broken promises to attend -from managers to senior group managers. Eventually the 1 year warranty period was about to expire then they picked up the sofas for repairs again. The only work done was stuff some packing over the springs but they stated that the tear is out of warranty. I have records of the dates that I complained was within the warranty period and I will be taking this matter the legal route. The springs are again pushing through the seats and the repair was terrible. The recliners looks awful now. I even found a sale tag on the the returned recliner and I think they tried to probably sell them as the 2nd repair took also very long. I hope I get some response to this matter from Decofurn.