PATHETIC SERVICE FROM BABOO DECOFURN SPRINGFIELD PARK DURBAN

I purchased a 3 seater "donded leather" recliner from the Decofurn Springfield branch in 2017 for R6999. After three years of use the leather began to peel. My parents purchased a full l"bonded leather" suite around the same time. with the same outcome of peeling. We emailed the branch manager complaining of the same issue in 2 separate households. Upon inquiry we find a third family member in Johannesburg with the exact same issue, purchased roughly around the same time.

Clearly Decofurn sells poor quality products at a national level. Even more poor quality than the products is that of service. We raised the issue of the multiple couches being damaged following which they agreed to replace the damaged parts. My parents were replaced in full. I have been dragged around saying that my couch has been discontinued and that they were doing me a favour by replacing their defective product. 3 backrests are peeling and only 1 was being replaced. The Durban customer service manager Baboo has a pathetic attitude and Trevin in the dispatch area does not respond to any enquiry.

After doing some homework I have realised that their "bonded leather" couches are of horribly poor quality across the board. When we had asked Baboo to explain what bonded leather is we were told to "go google it". This level of customer service is utterly unacceptable. DO NOT BUY ANYTHING FROM DECOFURN. The price and quality are NOT worth it.