Pathetic service by Decofurn

On 7 January I, Mr Steenkamp, bought a two seater console recliner at Decofurn Centurion (Receipt no DECCENRRC11567 ) I received very friendly and professional service from the sales consultant Mimie. This was where it stoppeds. I was informed that the recliner was in stock at the Northriding branch of Decofurn and that it will be delivered to Centurion Branch early the next week. This did not materrialise. Then I heard a new story that the recliner is now coming from Boksburg and will be at Decofurn Centurion on Tuesday 18 January 2022. It is now 20 February, 2 weeks after the purchase, and the recliner is still not at the Centurion branch. The sales person at Centurion Branch has informed me that she has tried everything within her power without any success. Decofurn’s customer after sales service is pathetic to say the least. How can you sell an item to a customer and after two weeks it is still not delivered. From customer reviews on the internet it seems that this pathetic service of Decofurn is the norm rather than the exception. Stay away from this company.