PATHETIC SERVICE

I placed an order online on the 19/05/2020, on the 25th i received a sms advising that the order was dispatched. I called on the 27 to find out how was it was since i had not received anything and i was told it is with the courier team in Durban. Durban confirmed that they did not have the order and asked that i call Capetown again.

I called Capetown again and held for what seemed like 2 hours whilst they tried finding out where my order was sitting. on the 29th (8 Working Days later) i called Capetown again and was told the order is in fact still at Capetown and will be released the same day. Today (1/06/2020) - I called back again and held on for what seemed like forever only for someone to tell me that they don't actually know where my order is

This is repulsive and appalling. I did not expect such pathetic service from Decofurn as i have used them before with no issues. I NEED TO KNOW WHERE MY ORDER IS AS I CANNOT KEEP SPENDING HUNDREDS OF RAND ON AIRTIME FOLLOWING UP ON AN ORDER THAT I SHOULD HAVE RECEIVED ALREADY.

SOMEONE NEEDS TO BE ACCOUNTABLE AND TAKE RESPONSIBILITY FOR THIS NONSENSE. I ALSO NEED TO RECEIVE MY ORDER ASAP!!!!