Pathetic Service and defective couch!

I purchased a new L-Shape couch on the 24th April 2024. The couch was delivered on the 3rd May 2024. I discovered that afternoon when I got home that my couch was not 100% fine. the one foot did not touch the ground and was raised from the floor. I then logged a call with them and asked them to please attend to the matter. The next day I received a response asking for pictures of the couch and the issue I am experiencing. I responded with the pictures. On the 13th May I receive another email thanking me for the images, but asking for images again, with the defect. This is where I lost it, as I felt they took 6 days to respond, asking me for the exact same thing. I responded and shared my frustration regarding this matter. I received a response on the 16th may telling me they will escalate the matter. Further to this, I received a call informing me they are sending technicians to the house to inspect the couch on the 18th May. They arrived and confirmed that the couch was faulty and that they are going back with their report. DecoFurn will be in touch with me to rectify the matter. To date I have not heard a single word from them. I followed up with them and asked what the next step would be, but had no joy. I have spent R12 000 on something that is faulty. I am disappointed, and was warned by many others to stay away from them. But I gave them the benefit of the doubt and now experiencing the same issue I was warned about. Pathetic service all round. I honestly will never buy from them again. What this the worst, is that I am getting no solution to a broken couch!!!!