pathetic quality and pathetic management.

On 15 September 2019 I purchased goods over R8000. When delivery arrived, the table was the incorrect colour. We called Decofurn immediately and were advised we needed to wait for stock of the correct table for a few weeks. Further, one of the chairs was damaged.

I sent an email to Decofurn regarding this on 4 October 2019. I emailed again on 13 November 2019 and 14 October 2019 without response. I emailed again on 15 November 2019 and was advised stock would arrive on 27 November 2019. By 29 November 2019, having heard nothing, I emailed again. No response. I emailed again on 2 December 2019 and also 4 December 2019 but no responses. On 5 December 2019 I was advised they would come and change the table next Thursday. But no delivery took place and no communication was forthcoming, I emailed again on 13 December 2019. No response. I contacted head office. Then on 19 December 2019 I was advised the table would be delivered on Sunday morning. No delivery arrived. No communication received. I emailed again on 22 December 2019. Eventually delivery arrived on 24 December 2019 - the wrong colour table again!!! Called and emailed Decofurn again on same day. Promised delivery for early January 2020. I emailed on 9 January 2020. Today is 13 January 2020 and no response and no table. BEYOND PATHETIC. GOING TO CONSUMER COMMISSION. Absolute pathetic management of your Fourways store