PATHETIC PATHETHIC MANAGEMENT AND THIEVING *****ING OUR MONEY SELLING US BROKEN GOODS

can the regional manager Cornell Mans regional manager of decodofurn sort this problem out come fetch your ****py furniture and refund my damn money straight away pls..I've been struggling with this query since November, to the point where I have reported it to the ombudsman and hello peter. I had the sleigh bed for two weeks in october and it broke. I've been calling since November and no help. I had to eventually drive to decofurn, wasted an entire Saturday by staying at home and I was promised that they would come fix the bed by the manager marilynn and nothing came of this My husband had to go again cause I wanted my refund as nothing came of this so i was fedup and I am tired of dealing with the incompetence and empty promises of this pathetic and useless company who sells broken items and just takes clients money knowing exactly that they are selling you broken items I spoke to Marilyn and Ruan the so called managers who are of no help and as useless as they come as Eventually they sent two guys weeks later to fix the bed and bed is broken again 30minutes after they left and ironically the same guys they sent to fix it told me the planks are weak and complained they had 11 of these beds that they had to fix since december 2017 the planks and the steel frame holding it up is very very week I need my money back so I can just buy a base and sleep like a normal human being as i and my family are sleeping on a mattress here as decofurn has ****** me . I work for a financial institution, if I sell a customer a vehicle and the vehicle gives problems the customer has every right to get his/ her money back because its CPA!!! I AM NOT GOING TO WAIT FOR A REFUND FROM CAPETOWN AS I MADE A PAYMENT IN JOHANNESBURG! Turn around time for all refunds are 24-48 hours. I am going to take further legal action because your customer service is pathetic. YOU ARE QUICK TO TAKE MY MONEY AND ROB ME AS YOU KNEW VERY WELL YOUR ITEMS ARE OF POOR VALUE I'm exhausted running up and down. Come and please fetch your useless piece of furniture and refund my money asap i am not waitng for your useless internal processeses as when i paid in cash at your premises before delivery nobody told me about internal *** processes when yall were taking my money!!! I saw bad reviews on your Facebook page but I took a leap of faith. I should have never. I'm persistent and going to put you guys on media 24 asap!!! I think this is very simple to understand. I would appreciated your prompt response, if not please expect me to come there tomorrow recording everything.