Pathetic customer service

<p>I bought a Kim sleigh bed online, two of the wooden panels broke, I went to the Durban Decofurn factory shop to ask if I could purchase two panels. I was told, by the manager Baboo, that they could not help me because the online store and the the Decofurn factory shop were two completely different entities and I have to submit a complaint online, they'll invoice me and maybe stock can be sent from Cape Town and I'll wait up to 20 days for delivery. </p> <p>I found it difficult to believe that the manager could not supply me with two wooden panels, especially since they have the same bed on display in the show room, Is it unimaginable that there would be a few spare panels? </p> <p>Baboo told me that I bought a cheap bed and couldn't expect quality. I then enquired why sell the bed if it is of poor quality, why not disclose the poor quality online and in the showroom. He said the bed is meant for children and I didn't take care the bed. </p> <p>The entire conversation was embarrassing and the manager was insulting.... When all I wanted to do was PURCHASE two wooden panels. </p> <p>This experience was disappointing, the manager wasn't at all concerned about his poor customer service , makes me think that this behavior is acceptable at Decofurn.</p>