Pathetic Customer Service

I ordered a lounge suite at Killarney Gardens on Saturday 21st March 2015. I made arrangements with x2 of the staff (Salesman and Cashier) members that I would make a COD payment on Monday upon delivery.<br> I called on this morning( to enquire what time they would be delivering and I was told that the driver would contact me within the next 15 mins. At 12:00 I had still not heard anything from the store, called and was told that we are not on the list for delivered today. Then I was told that It's because payment was not made via EFT they cannot release the lounge suite, regardless of prior arrangement for COD.<br> I spoke to the manager who basically told me that because I don't have names of who I spoke to, there is nothing she can do, and that payment before delivery is company policy. I understand that its company policy but as a customer I am not aware of your internal 'policies' and was not aware that I had to note names, times and dates when making purchases from Decofurn as this is not the norm when making any purchases in general. Eventually spoke to the operational manager Leon Jordaan who basically told me that I'm a ****, the staff would not say that!!! PATHETIC&DISGUSTED!!