Pathetic Customer

I have received pathetic service from the Decofurn Kenilworth.

Ordered 6 office chairs on Thursday, 23 January 2020 over the phone. I spoke to a wonderful sales person (Gadija), she confirmed my order. Payment was done the following day (I called again to confirm the order). On Monday 27 January 2020 I had my drivers go and collect it. After 20mins waiting for the order, I had to call my driver and have him put someone on the phone to find out what was happening as they just gave my driver 3 chairs and said they could not find the others I spoke to Chad first but he could not give me the information I needed. Then I spoke to Grant who was so rude. He told me that there was a confusion on their side. But could not give me a solution and told me I had to just wait until he gets his stock.I was upset and asked to speak to the store manager

Mr Thomas has no people s****s, as he kept shouting at me. When we finally came to a solution, he gave me his word that we would contact me during the day. Instead he lets Chad call me and once again Chad could not answer my questions, instead Chad had to go back to Mr Thomas. Mr Thomas has pathetic customer service.

If it wasn't for Gadija I would have demanded a refund