pathetic and unorganised

<p>i called the call centre and spoke to NEH who advised me that if i request a refund, i will have a penalty of R350 which she put me on hold to calculate, i agreed to this and said she can process the order cancellation - order number 63364 - i also confirmed this on email, now i recieve another email saying</p> <p>that there will be additional fees that i will be charged... NOTE: i never recived the item, havent seen or touched it, no one called me frm the call centre to confirm that the order is being dispatched THEREFORE i have no proof that it actually was dispatched until my call,, which i also have a copy of the recording... I REFUSE to pay aditional to what we agreed on,, the call was recorded and we agreed on R350... PLEASE REFUND ME R3448.00,, you cannot change figures as you go along</p>