Paid for items that were never delivered – Decofurn refusing liability

Decofurn delivered my order with damaged items and an item missing. I reported the issue within 48 hours as instructed and lodged the required query.

Despite having paid in full for the items, Decofurn has now refused to take responsibility for the missing item, simply stating that it was signed for.

I paid for an item I did not receive. Refusing to resolve this is unacceptable and, in my view, *********.