PAID FOR GOODS THEY WONT RELEASE TO MY DRIVER

WE PAID FOR OUR GOODS VIA EFT REAL TIME THIS MORNING @ 10H36 SENT OUR DRIVER AROUND TO COLLECT THE GOODS @ 13H30 WHICH THEY ARE NOT RELEASING TO OUR DRIVER! BECAUSE THEY NEED TO CHECK THEIR STATEMENT FIRST! SURELY WITH ONLINE SYSTEMS THESE DAYS IT IMPOSSIBLE TO TAKE THIS LONG EVEN A CHILD COULD DO FASTER. I HAVE JUST SPENT THE LAST 30 MIN ON THE PHONE WAITING TO SPEAK TO SOMEONE WHEN EVENTUALLY THEY CUT ME OFF WITHOUT EVEN TALKING TO ME!!!! AS I AM TYPING THIS MY COLLEAGUE IS BEING GIVEN SEVERAL NAMES AS NO ONE SEEMS TO KNOW WHAT IS GOING ON! THERE ARE NO WORDS LEFT FOR THIS ********* SO CALLED SERVICE.