Paid account but no delivery of goods

They have an inefficient system, if they have one at all. The staff is beyond arrogant and haven't clue what good customer service is. I bought furniture using the lay-bye option and settled my account early. Their policy is that once you settle your account, you receive your order 14 days after. It's been a month, and I still have not received my furniture. I have had to follow up four times, and each time I'm told a different story accompanied with arrogance. Highly vexing!