Ordered but no delivery

I really don't understand they way Deco Furn operates, We order stuff and they take forever to delivered. I ordered at Centurion for Chairs 15 September 2020. I was told I would get my order. Today is the 5th of November. When I wanted my money I was told I would forfeit 10% of my money. Today I call to ask about my order since I also got a notification online saying the item is not back in stock (22 October), the lady told me the stock hasn't arrived and dropped my phone. This is really unsatisfying ...poor service .... no communication whatsoever with the client ...waiting forever for our stock.