EM
Enocent M

1 reviews | Active since Jun 2021

04 Jun 2026, 16:14

**** ON REFUND :(

I went to Silverlakes decofurn on 02 June 2026 in the afternoon, and I ordered furniture of about R52 000. When I got home, I reviewed my invoice, and something didn't add up. In the morning, the following day, 03 June 2026, I went to the shop to cancel my order. On the 04 June 2026, I got a call from the store sales person that was helping me to say they are going to charge me a cancellation fee. I then called the store to speak to the manager, and she told me it's not a cancellation fee but bank charges with a different amount from the one the salesperson told me about due to the amount. I am sitting here in the dark, not knowing what's happening to my refund of such a huge amount. The order was cancelled within 24 hours, and I was told I would get my refund within 7 working days, but now, I am being told of 2 different amounts to be charged. I am really disappointed, and I want my money.

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