Okker

I had the previlage of vissiting Decofern Fourways with my son after he bought some items and due to the COVID 19 world pandemie (dont believe the WHO in their dealings) the office and living room furniture were on a 14 day backlog. My son was called to say his order arrived and can collect, he was so exsited and ask me to help with picking up the order. On arival i was amazed on their good quility and pricing of their decorative home and office furniture the staff on the floor was also helpfull and the new technology Quick Response Coding (QR Code) is impresive to be able to see if stock is available and different colours. I even bought two items myself :-). But when we paid it was long tedious process waiting in a short que of 3 people waiting time was about 15 min. When we collected the stock it was not a good experience, The area was very cold not good looking warehouse with broken chairs and a steel trolley fixed with wood to load goods points for innovation, my son was told his office desk and one otteman was in fact not in stock :-(, so why then call and ask to pick it up?? was our first respond. Then the staff trying their best to help started calling other stores for stock this all took some time and few other Clients were assisted infront and behind us. Standing in the cold now waiting eventualy we were told another branch have the stock and we needed to go there sigh. Fortuanately it was on our way home but time consuming this took at least 45 min, we both have our own bussiness and time is not a luxury also petrol is not that cheap. At the northriding branch samme pattern clients in ques waiting to pay and collect we were refferd to a onsight colections agent helpfull but it also took time at least 25 min. My overall experience was that Decofern is an popular choise for furnitureoffice equipment seeing so many people there in this time and and i can see why in the good products the staff is helpfull but the administrative system is extremly time consuming and long waiting that made my experience frustrated. I will gladly return hopefully post COVID 19 it will be faster in purchasing and recieving goods.

Regards. Okker