Not happy

Unhappy with their service, firstly they're online payment system did not deduct the correct amount... secondly they (decofurn Jhb) call me on Saturday 30/11 to let me know that they'll deliver today 02/12 which was fine, but what they failed to explain that should they not reach me they'll return the goods and charge me a re-delivery fee. I feel this is infair because i missed calls as i am at work and the address is clearly stated so why could the driver not enter when they could not reach me on my phone. Another thing is that the SMS that the driver is trying to contact me was only sent now at 14:18 which is hours after i called them back and they teld me about yhe re-delivery fee. Not happy at all.