Not a very happy client

We bought a 3 piece recliner set from them 1st Sept and delivery was done on the 4th no problem with the delivery waiting period as it was done faster then expected.

Upon delivery the company doing deliveries for decofurn has damaged some of the goods in my house because they we rushing to get the job done as it was running towards the end of the day and was told by the delivery company that it is my problem they will not replace the goods damaged in my house.

On the 5th of Sept I have informed them (spoke to Jacques) that the 2 seater has been damaged. Eventually after a week I sent them another email asking for someone to get back to me then only a Lady by the name of Alta phoned me and said that she has good news and that they will exchange the two seater and that she would get back to me the Saturday 8th to arrange for delivery either the 9th or the 10th of Sept.

I had to make phone calls again today 18 Sept to ask what is going on spoke to Jacques 11:20 he promised to get back to me by 12:00 13:30 I phoned again spoke to Benita she said she will get back to me in 10min 15:00 I had to phone again just to hear that they are still waiting for head office to get back to them this after I was told on the 7th they will be making contact with me to arrange the exchange.

They got their money but we need to beg for an exchange on damaged goods.