No responsibility taken

I collected a Ben 3 seater couch at the Centurion branch late afternoon on Thursday last week. During the loading of the couch, the two gentleman dented/scratched my bakkie. I spoke to the manager or head of security at the collection department at the Centurion branch early the next morning to report this as they were already closing up shop when I left the Thursday afternoon. Today I receive a call from the head of region, Cornel, refusing to take any responsibility for the damage as it was not reported on the Thursday (Even though they were already closed) Upon asking where I can escalate it to- he said I am welcome to contact a lawyer to take it up with them. I feel this is very unprofessional and unacceptable. Obviously Decofurn's reputation does not mean a whole lot.