No refund on damaged item delivered, no customer service.

Very very poor customer service, i order a couch and only noticed damage to the one corner of it 7 days later. The item hasn't even been used as i wasn't able to receive the goods. They simply refuse to acknowledge a defective item has been delivered and assume buy default that the customer damaged the item. I would strongly encourage people to take their business elsewhere where basic ethics is still valued. Most certainly not a "hassle free" return experience as advertised.