No refund of a poor quality sold to me, rude store manager in Port Elizabeth branch

I bought a Fin Delux 3 door 2 Drawer robe like oak from Decofurn on the 31.01.2026 and returned it the following day 01.02.2026. I had not opened it, it was still in boxes, sealed. The guys found that the corner part was broken due to poor qulaity and i was told i will not get a refund. I called for 3 days the head office to get help but nothing. Desnim told me that the Manager will call me back, nothing. She also told me that they will look at the footage,im still waiting. I want my money back because the item is of poor quality but decofurn and not helping and wants me to take the item and pay for something that is poor.The store manager in Port Elizabeth was very rude and spoke to me in a very rude tone. Istead of the manager at head office calling me, the store manager called me to tell me to pick up the damaged item. I told him that i did not want to talk to him and he started cutting me off saying that I am personally attacking him. He was cutting me off, like my feelings do not matter and that he will have the last word. Im dissapointed because i know that even now, this will not go anywhere. I see the complaints from other people. Its sad.