CP
Craig P

1 reviews | Active since Nov 2016

17 Dec 2024, 10:48

No refund - *****

I recently paid and ordered in the 1st week of December a Bedside Table of which Decofurn had no stock of and would be getting late December. Then I found 1 similar at another retailer and went in and cancelled the order and requested a refund. I was told after scanning my debit card that it would reflect in my account within 1 or 2 hours. 2 days passed and still no credit. I called in last week and was told it takes 22, 48 or 72 hours for the credit to reflect due to it been Nedbank to FNB. I called in again and spoke to the manager just to hear the same excuse/story and no refund. Then yesterday I went in to the store in Greenstone to be told it was due to the Long Weekend as banks are not open on Weekends. Funny as FNB seems to be open on Saturdays till 1:00 pm. Still no refund back yet today! I just love the bull sh..t stories a customer are fed from Decofurn for a credit of R1499. I will never buy anything from Decofurn ever again. Quick to take the money, full of stories and nonsense to get one's money back. Never heard of such lame excuses and lies before!

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