No Integrity

Dear Decofurn

This communication since April 2020 to date is quite tiresome. The reclining set purchased is of a disappointing standard which was communicated to you, it clearly has a design flaw as you have replaced the separate units and the same flaw occurs within weeks.

After much deliberation and consideration of the inconvenience caused, you offered us 'AN EXCHANGE OF A TOTALLY DIFFERENT COUCH' and sent a link for our perusal. We had chosen the set from the link that had the similar features and look of the one we have currently. However after finalization of the exchange order they had asked us to pay in a difference of R6798, for a couch that was similar to the one we chose without the design flaw.

After querying the matter with them through back and forth emails, they have now indicated that they cannot keep to their previous promise of a total exchange and we have to pay a difference.

This type of customer service is preposterous. They sell you a defective couch and then after months of inconvenience, they offer you a return or credit note but only once the couches have been returned. What are we supposed to do, we trusted Decofurn to sell us quality, and now what are we to do between finding a new couch and returning this one, if not opting to purchase from Decofurn. The inconvenience experienced just from the deformed couches, is unexplainable.