No delivery

I placed an order on the 20th Of December and made an EFT payment on the 22nd and my order status still says “Oh hold” . I think the payment should have cleared by now and will my order be delivered before January ? I tried to call the national hotline and no one answers , I also sent an email 2 days and no one rep**** . I called the Centurion store and the lady I spoke to told me that there is nothing she can do I must just keep on trying and hopefully they will answer . I’ve been trying to contact Decofurn for days and it always takes me to voicemail. This is poor customer service