No communication

On 18 May I placed an order online for delivery. I was informed that due to the lock down delivery will take longer than usual. On 6 June I got a call that my order is out for delivery. On delivery, 1 item wasn't delivered and the driver assured me that the missing item will be delivered the next day. On both delivery notes I indicated that the 1 item wasn't delivered. Until now, still no delivery. I sent a mail on 7 June to log a call about the missing item, until now no feedback was received. On Facebook Messenger I am constantly told the order is being investigated and will receive feedback soon but nothing. The national hotline can't assist me as the case was escalated to Braam at the Silverlakes branch. Braam is not available when I phone, I leave messages but no call is returned. There is absolutely no feedback to the customer and this is really disappointing. Just tell me what's going on. If there is no stock, tell me. If I must come fetch the item, let me know.