NO AFTER-SALES SERVICE

We visited the Montague Gardens branch last weekend and paid for the items we wanted but could not leave with it because they did not have stock. Not one person has contacted us to provide feedback on when it's ready for collection.

Online purchases = free delivery | In-store purchases = R300 delivery fee... This is what we found out after standing in line to pay, for no less than 30 minutes (after the lady on the floor promised it would be only 10 minutes' wait; hearing us debating to walk out because of the lack of stock and shockingly long queue)

Today, I have phoned the branch directly multiple times, not once did they answer. I phoned the national line and they put me through, someone actually answered but could not assist, saying she'll phone me back.

Hours later, still no feedback. I phoned the branch, no answer (not surprised at this point) I phoned the national line again. The woman put me through to the Montague Gardens branch three times, no one answered. She took my details too and said she'll ask the manager to phone me - I have yet to hear from them.