New damaged corner couch ..no assistance from dbn branch

Who can i contact with regards to complaints? The manager emails..no one helps..who else can escalate my issue?

November last year we bought a corner couch..we paid alot for it..3 months and the couch was loosing shape and was broken..taking note that we are hardly at home to make good use of the couch...

Couch was taken in feb to get repaired/replace with new ( i think repaired)..

However we are already experiencing the same problem with the couch loosing its shape so soon and it doesnt feel like it was replaced with new..

According to the manager email if its physical damaged the warranty does not cover..

My point is that we hardly at home..how can it be physical damage already??? Did i pay so much for cheap quality ???

I have purchased a few times from decorfurn and this time around i am not a happy customer..

I need urgent assistance as this should not be tolerated ..

Numerous emails to the managers in durban and no one has given me any feedback with regards to someone coming and having a look at the couch