never buy from this company

I ordered 2 x Headboards from this shop online. Firstly they were advertising a special. On the checkout page, the discount all of sudden was no longer valid. This was totally false advertising.

I raised it with the customer service and eventually my discount was app****.

On the Friday I received a call from their courier company, cape couriers, saying the delivery would take place on the Monday mid morning and they would phone 30 minutes before. This never happened. The courier called me when I was not at home and gave me no warning. He said he would come back. He never did, after several attempts of phoning, the driver said he was 30 minutes away but I could hear he was not on the road, so he was just waisting my time. I then called the manager who arranged the delivery and he had no interest in assisting me.

I then called decofurn to complain and they assured me the delivery would take place the next day. The next day the delivery came 3 hours later than arranged and I wasted an entire day waiting for the driver.

when the goods arrived, the one headboard was damaged. I then called and the customer service agent assured me they would swop and exchange based on a date I gave them. This date arrived and they never arrived and the order had never taken place.

it took me over R 1000 worth of calls and follow up and three days of coming from work to wait until my headboard finally arrived.

I will never use this company again. I requested the delivery fee is removed from my cost and management refused to do so.

The reality is this company is unprofessional and if there is an issue, it will take you time and money to resolve. NOT WORTH IT!