MN
Muriel N

1 reviews | Active since Sept 2015

08 Jun 2016, 13:46

*****nce Shop

<p>We bought 2 sets of beds at centurion Decofurn, only to find their footboards have gaps, we reported this within 5 days of delivery aas it stipulates in the terms and condition, they tried replacing only to find that hey all have the same problems, we went and spoke to their manager Danie, whom was useless because everything we spoke to him about he did not have a reaponce instead he reffered us to his regional manager Cornell with bad customer service and a stincking attitude, yet they say he s their regional manager for all the decofurn in Johannesburg, they refuse to refund us our money saying they now want to charge us admin and handling fees, which is not stated on their policy, the sales person said we must pay their delivery fees and transport fees so that when such happenes we are covered, which we did not object, we paid that amount, yet they still want to charge us more on top of that.</p> <p> </p> <p>Decofurn we want our money back so we can go to other furniture shops where they will treat us right as customers.</p>

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