1 reviews | Active since Jul 2014
My Kate Wooden Sleigh Bed just collapsed
<p>I challenge Décor Furn Factory shop to look up on their purchases or customer database for Timotis purchase for Kate Wooden Sleigh Bed which I thought due to the fact that it’s from Décor the quality would present the name of the Enterprise.</p> <p>Today as I woke up and when I finished taking a shower as usual sat to the corner of my Kate Wooden Sleigh Bed and it brooked and what I do not understand is the fact that I’m not even 80kg to be heavy enough to brake it. As I bought the bedroom suit I only utilised it as from June what I do not understand is how long the furniture from their supplier supposed to sustain a client.</p> <p>I believe that you guys still have m details on your system, I would like you guys to get in contact with me to make arrangement so that a company representative could come at my house and assess of what factory fault might have cause my Kate Wooden Sleigh Bed to collapse.</p> <p>I do not have a bed to sleep on and honestly speaking my eyes are wide open on regard how is my matter going to be dealt with.</p> <p> </p> <p> </p> <p> </p> <p> </p>
Hi Timotis
Kindly send us an email to *** with a copy of your invoice or the cell phone number that was used at the time of invoice so we are able to locate your purchase. Please also advise which store the bed was purchased from. We await to hear from you with more details. Thanks, Decofurn.
Hi Timotis
Kindly send us an email to *** with a copy of your invoice or the cell phone number that was used at the time of invoice so we are able to locate your purchase. Please also advise which store the bed was purchased from. We await to hear from you with more details. Thanks, Decofurn.
Yesterday on the 28 November 2016 ask my big brother to drove all the way from khayelitsha to kenirlworth branch. And he was made as if he's not even worthy of entering Decor Fun permisses, the genttleman by the name of Richard said he needs to have some funds in order for my bed to be fixed.
Please bear this in mind all customers should be treated accordinglythe very same way.
Im still sleeping on the floor
Yesterday on the 28 November 2016 ask my big brother to drove all the way from khayelitsha to kenirlworth branch. And he was made as if he's not even worthy of entering Decor Fun permisses, the genttleman by the name of Richard said he needs to have some funds in order for my bed to be fixed.
Please bear this in mind all customers should be treated accordinglythe very same way.
Im still sleeping on the floor
Hi Timotis
Kindly send us an email to *** with a copy of your invoice or the cell phone number that was used at the time of invoice so we are able to locate your purchase. Please also advise which store the bed was purchased from. We await to hear from you with more details. Thanks, Decofurn.
Hi Timotis
Kindly send us an email to *** with a copy of your invoice or the cell phone number that was used at the time of invoice so we are able to locate your purchase. Please also advise which store the bed was purchased from. We await to hear from you with more details. Thanks, Decofurn.
I personally went to the Kenilworth branch to ask for a reprint of my invoice. Was assist by the lady by the name of Denise and I were told to go to the cashier, explained to her the my matter and went to receiving to confirm if its fine if a send my big brother to come with the invoice and the broken parts of my Kate Wooden Slieght bed. And they gentle whom i spoke with said its fine i may send him. But when he was at the Branch a gentle by the name of Sivuyile said i will be charged R350
My brother called me to inform me of the sad news, I personally ask for something in writting over the phone to be handed to my brother which will be stating that i need to pay a certain amount in order for an exchange of a fualty item.
MY BROTHER SAID HE WAS THEN TAKING TO A GENTLEMENT WHOM SIVUYILE REFER TO AS A MANAGER OWEN. THE BROKEN PARTS WAS KEPT AT THE BRANCH AND HE WAS TOLD THAT I WOULD BE CONTACTED WHEN THE STOCK IS AT THE BRANCH TO COME COLLECT.
IM A KHAYELITSHA RESIDENCE WHOM HAVE TO TRAVEL MANY KILOMETRES TO BE A KENILWORTH. I HAVE BEEN SLEEPING ON THE FLOOR FOR A WHILE NOW.
HOW DIFFICULT IS IT TO KEEP A CUSTOMER SATISFIED
I personally went to the Kenilworth branch to ask for a reprint of my invoice. Was assist by the lady by the name of Denise and I were told to go to the cashier, explained to her the my matter and went to receiving to confirm if its fine if a send my big brother to come with the invoice and the broken parts of my Kate Wooden Slieght bed. And they gentle whom i spoke with said its fine i may send him. But when he was at the Branch a gentle by the name of Sivuyile said i will be charged R350
My brother called me to inform me of the sad news, I personally ask for something in writting over the phone to be handed to my brother which will be stating that i need to pay a certain amount in order for an exchange of a fualty item.
MY BROTHER SAID HE WAS THEN TAKING TO A GENTLEMENT WHOM SIVUYILE REFER TO AS A MANAGER OWEN. THE BROKEN PARTS WAS KEPT AT THE BRANCH AND HE WAS TOLD THAT I WOULD BE CONTACTED WHEN THE STOCK IS AT THE BRANCH TO COME COLLECT.
IM A KHAYELITSHA RESIDENCE WHOM HAVE TO TRAVEL MANY KILOMETRES TO BE A KENILWORTH. I HAVE BEEN SLEEPING ON THE FLOOR FOR A WHILE NOW.
HOW DIFFICULT IS IT TO KEEP A CUSTOMER SATISFIED
Hi Vuyolwetu
We have been informed by the manager at Kenilworth that you received the replacement side rails for the Kate Bed over the weekend. Apologies for any inconvenience and thank you for understanding.
Kind Regards
Decofurn
Hi Vuyolwetu
We have been informed by the manager at Kenilworth that you received the replacement side rails for the Kate Bed over the weekend. Apologies for any inconvenience and thank you for understanding.
Kind Regards
Decofurn