Missing Item

My wife ordered a head board online for the Deco furn shop and the whole idea of buying the heads boards was to actually decorate the room to enable my older child move to her own room since we have a new born. The order was made in july with order number ***6, With all hope we were ordering from a firm that is on the up and up.

This people actually delivered a head board without legs, my wife emailed and I called Deco furn to report this issue and they are actually requesting that we send money for them to bring the headboard legs that was supposedly to have been included with the headboard. Leticia the Rep went on to say we should have reported the issue within 48 hours and that it was stated on their website as company Policy.

It should be noted, that there is nothing of such. i have clearly reviewed the terms and conditions and it only stated damaged goods and not missing items.

FYI: Damage after delivery:

If damage to a product/s only becomes apparent after delivery, you have 48 hours to report the damage to Decofurn Furniture. In these instances, the return/replacement of the product is at the discretion of Decofurn Furniture. The following applies:

Decofurn Furniture cannot be held liable for any damages visible at the time of acceptance of delivery that were not indicated on the proof of receipt/delivery by the customer. If damage is reported after 48 hours, it is reasonable for Decofurn Furniture to determine that damage was caused post-delivery. Where defective items are replaced, Decofurn Furniture is liable for the collection and delivery costs. If upon inspection the product is found not to be defective, you (the customer) will be liable for all transport costs and a discretional handling/administration fee of a minimum of 5% or R70 (Seventy Rand) will be charged. The product will be returned in packaging similar to how they were received by Decofurn Furniture. If the original packaging has been discarded it is your (the customer’s) responsibility to ensure that goods are reasonably packaged and protected before being returned. Damages that occur as a result of absent or insufficient packaging/protection will carry additional charges that the customer will be liable for at Decofurn Furniture’s discretion. Quality control inspection can take up to 3 working days. Refunds can take up to 7 working days to process & an additional 5 working days to reflect in your (the customer’s) bank account.

-------------------------------------------------- Policy only states that there is a valid time for damaged products. What i reported was a missing item and there is no time line to that as per company policy. Kindly help and resolve this issue.

Thanks A disgruntled Customer