Laziness

I called your customer care this morning to enquire how I go about getting a replacement foot for a couch i bought in 2019.I was advised I should contact a branch directly.

So I contacted *** Somerset and they took down my number and could provide me with the exact details then they transferred me to someone that told me i must send an email.

Why should I as the customer go through all that trouble if the item i suppose can just be requested from your main branch? Why is not easier for the customer?

The guy by the name of Morne then advised he will ask the manager to assist me and give me a call back. I mean if you have all the details of what I need exactly ,why not just request it and advise when I should come in store to make payment and collect it?