1 reviews | Active since Jun 2021
LAY-BUY CLIENT TAKEN FOR A RUN AROUND - DISGUSTED!!
Shocking service from Decofurn Centurion : I started my Lay-by in March 2021- Paying 50% of the actual amount for a Dinning table and Side Board, i paid the balance ( Including Delivery) on 24th of April 2021, i was advised they have ordered items from Cape Town and they are awaiting Delivery ( i was advised this should happen around the 20th of May - they will call me to confirm a delivery date ). I patiently waited , but received no call , i visited the branch on 22 May 2021( i was then told they had still had not received any stock but confirmed in Writing that i will receive my Table and Side Board by the 3rd of June 2021). on Tuesday the 1st of June 2021 i finally got a call - i was told stock had arrived and they can deliver on the 2nd or 3rd/ i requested they do the delivery on the 3rd. So today is the 3rd - Decofurn calls My contact person who is supposed to receive the goods - they tell her " they only noticed Now that the table is cracked / they will have to collect a table from Boksburg and can only deliver next week Wednesday. " WHAT GAME IS DECOFURN PLAYING HERE??? WHY AM I NOT CONTACTED - THE PERSON WHO DID THE PAYMENT ?? CLEARLY YOU DO NOT VALUE YOUR LAY-BAY CLIENTS BECAUSE IF I WAS A CHSH BUYER I WOULD HAVE GOTTEN MY GOODS- SO WHY HAVE LAYBUY IN PLACE??? SO SUCH A BIG ESTABLISHMENT ONLY ORDERED 1 TABLE???? I am disgusted in your level of service.
