Is this after service???

I have bought 2 recliner suites last year November, since July/August I have tried to get them to fix my 1 2seater and a 3 seater. In October my 2 seater was fixed and now they want me to pay R1000-R1200 to fix my 3 seater after it is with them for nearly a month now and NOW they are using the excuse that the guarantee has expired... how can the guarantee expire if I have emails from August asking for help???? The manager told me that I bought a reject, nobody said that to me when I paid R30 000... so please is this what you call service????? I wanted to buy more furniture and so my friends but I think this will make me think twice<br> <br> Hendrik Pelser