Inferior quality and inconvenience

Purchased a bed and has been repaired 5 times now at my inconvenience. Currently sleeping on a broken bed with the fear of it collapsing even further. Made notes on the job card on the last repair that the issue is not resolved and they must please sort out. Apparently the last guy that repaired the bed was fired and did not submit the job cards to them. Lucky for me that made a copy which i had to email to Danie(warehouse manager). It has been almost 3 weeks now that my wife and i are sleeping in a broken bed. Danie came to my house on Saturday night to assess and take pics. He pointed out the defect of the bed and told me that the option to fix would be to put in a solid base on the existing bed becuase i had shown him the accessories i bought to match this bed. The other option i told him was that they must replace it for a better quality bed to match. He assured me that he would explain to Cornel(Regional Manager) and definitely sort out for me. Danie called me yesterday and told me that Cornel said he would credit the bed or i must pay R600 to get the bed fixed once and for all with a solid base. I disputed this and asked for Cornel to call me. Cornel **** blatantly and has no