Ineffecient service

I purchased a 3 Drawer Server from Decofurn Fourways. They did not have it in the color I wanted so was told that it will take about 5 days to order. I received an sms informing me that it was ready to pick up. I go to pick up and it's the wrong color. I spoke to the manager Mr Danie van Wyk and he promised that he will get it from the Centurion branch and deliver tome on 2 Days. On assembling it, we discovered cracks on the top and legs. After over 10 calls to the shop, I managed to get hold of Danie and he asked me to send an email with pics of the cracks. He does not even have the court to respond or acknowledge my email. After numerous calls with no success, I had to call head office to be forwarded to the Fourways branch and was told that Danie is on leave. It's over 9 days since I put in a request for a refund and have still not received my money. The Fourways branch is totally ineffecient and professional. There's no after sales customer service.