Incorrect order, Incorrect delivery and No Refund

<p>I bought a combo bed on the 27th of August 2016. As I was paying, I realised that the amount charged was lesser than what I had saw. I then asked the salesperson to confirm if all was in order.He advised that it was lesser because it was a combo. On the 29th, a driver phoned me for a delivery. He told me that his GPS was not picking up my address, I tried to help him with the address and directions which he claimed not to understand or he did not know the areas I was guiding him through. At about 12:30, I contacted him again as I was informed by the person waiting in the house that he had not delivered. He told me that he was in another area and would deliver to me later.</p> <p> </p> <p>The delivery only came at 17:30 and it was incorrect. I then contacted the salesperson (Rodney) on his mobile number. He gave me such an attitude and claimed that the bed I was reffering to is not the one I ordered. He merely put an order of the bed he showed me first when I got into the store and did not bother to check the bed I actually bought, even when I was verifying the price with him. I then returned the bed same day. My husband went to the store on the 30th and exchanged for the correct bed and paid the balance. He was then (my husband) told that the bed we wanted was out of stock but will be collected from other branches and delivered within 2 days.</p> <p> </p> <p>On the 1st of September, the bed had not come. I contacted the store and could not get hold of Rodney neither did he responded to my whatsapp messages. He claimed not to have received my message though I saw that he received. I later got hold of someone else in the store who told me that they were expecting stock on Thursday, the 8th. Again, I contacted Rodney to verify if indeed the bed was coming on Thursday and why had he not informed of all this. He (Rodney) advised that my bed would not be part of the stock expected. He further advised that they could give me the bed on display but it had scratches. I told him that I could consider it however I needed him to tell me by how much he would reduce the price, he promised to speak to his manager but never came back to me with the response.</p> <p> </p> <p>We then opted for a refund and my husband went to request it on Thursday the 8th of September. They refused to refund me directly to my credit card as I had initilally paid and advised they only refund through EFT. They further advised that my refund will be processed by the Head Office on Thursday the 15th (after a week). It is Friday the 16th today, and the money is not in my account.</p> <p> </p> <p>This was my first time encounter with this store and it turned out to be an unforgettably terrible one. I was buying the bed for visitors who were to come on the 3rd and ended up having to dissappoint them. I have no intention nor desire to ever have any business with this store nor would I recommend their service to anyone.</p>