Horrible & trashy service! I want my refund!

I am high disappointed & frustrated with the service at Decofurn Centurion & their so called Manager that can't do his job. I placed an order, I then paid R10 000 & the following week i went to the store to change the order & process a partial refund as my husband had gotten some of the items elsewhere. They promised that the refund will be processed within 7 days but that was not done, with no communication i then had to call in & the refund was done. Only to find that they had short paid me R6 369,25 but the paperwork clearly states that i was supposed to be refunded R6 701. After I had escalated this the useless manager stated that i will get my refund the following morning, but nothing was deposited into my account. I called on Saturday & Suzzane escalated the issue to the regional manager for him to assist but i have not received my money & nothing has been communicated. All in All after my experience has been so horrible & pathetic. I want my balance of R3630,25 to be paid into my account ASAP. I dont think i will ever set foot at Decofurn Centurion