HORRIBLE SERVICE

I bought a mattress at Decofurn Centurion. After sleeping on the mattress I am now experiencing back problems. I went to a Chiropractor to examine my back and has confirmed that I currently have back injuries and put me on medication. I only slept on the mattress four times and I've communicated the issue to the Store Manager, Area Regional Manager and I've logged a complaint with Head Office and no one is willing to assist. I tried returning the mattress to the store and they refused to take in the mattress for inspection in case of defects and I was told they are not allowed to accept the mattress at the store. When I asked for store policies to confirm such, I was told that their policies are for internal use and not for customers, IMAGINE!!. I was also told I can sell the mattress at my own personal level, how ridiculous, especially when the mattress has a 15 year warranty.

I am currently sleeping on an inflatable mattress for close to two weeks now, when I've purchased a mattress (mattress alone) worth of R 3 300.00 and no one at Decofurn is willing to assist.

I AM SHOCKED BY THE SERVICE I'VE RECEIVED FROM DECOFURN ESPECIALLY AFTER BUYING A COUPLE OF ITEMS FROM THEM AND AFTER TRYING SO HARD TO HAVE THIS MATTER RESOLVED. CRITICAL INFORMATION IS NOT DISCLOSED BEFORE AND AFTER PURCHASING ITEMS AT THE STORE.