Horrible post sale service!!!

I bought 3 bar stools, grey Arlo barstools to be exact , on the 22nd of Feb 22 via their sales assistant, Mr Makhanya. I must mention it was a pleasure being served by him as he was very friendly and helpful yet professional.

I opted for an unassembled collection. I did so on Monday the 28th of Feb 22. Now, here comes the issue. When assembling the chairs we found that one was missing a leg.

I contacted the Mr Makhanya on the 2nd of March 22 to make him aware of this who then referred me to Anna-Marie, their warehouse manager or something like that. Couldn't get hold of her on the day, was told to leave my details I'll get a call back, it never happened. The following morning I called and was fortunate to speak to her. She explained that as per company policy the only way for her to help me is for me to bring the chair back in store. That's my second issue

Firstly, I stay just under 100km away from the store, two, I don't understand why I should be the one to incur the cost of the company's negligence. I call it negligence because before laoding the boxes two gentlemen from the warehouse checked and assured me that everything was there.

I then presented a solution I believed would be fare for both parties. It was that the leg be delivered to a colleague, who stays close to the store. He's in Krugersdorp, store in Rooderpoort then he can get it to me. That way I don't have to waste my fuel and time going all the way to the store just for a leg THEY forgot to give me.

I never got a reply not even an acknowledgement of receipt, yet they got the email!

I would like to warn the public of their pathetic after service! At this point i I dont even want any of these chairs but my money back. I hate dealing with arrogant companies. Companies who doesn't care about their customers post sale!!

STAY AWAY PEOPLE!!!!